FAQ (Frequently Asked Questions)

Welcome to our Shipping FAQ
1. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Please contact us for more details on international shipping options.

2. What are your shipping rates?
- Shipping rates vary depending on your location and the shipping method selected. Please refer to our shipping information page for detailed rates.

3. How long does economic shipping take?
- Economic shipping typically takes 15 to 25 working days for delivery, depending on your location. Please note that delivery times may vary due to factors such as customs processing and local postal services.

4. Can I track my order?
- Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

5. What should I do if my order hasn't arrived?
- If your order hasn't arrived within the estimated delivery timeframe, please contact our customer service team with your order details. We will investigate the issue and provide assistance.

6. Do you offer express shipping?
- Yes, we offer express shipping options for customers who require faster delivery. You can select express shipping at checkout for an additional fee.

7. What happens if my package is lost or damaged during shipping?
- If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

If you have any other questions or concerns about shipping, please don't hesitate to contact us. We're here to help!

We want you to be completely satisfied with your purchase from Jewerlee. If for any reason you are not happy with your order, we offer a hassle-free return policy. Here are the details:

Return Policy

We want you to be completely satisfied with your purchase from Jewerlee. If for any reason you are not happy with your order, we offer a hassle-free return policy. Here are the details:

1. Return Eligibility:
- Items must be returned within 30 days of purchase.
- Items must be unused, in their original condition, and with tags attached.
- Personalized or custom-made items are not eligible for return unless they are defective or damaged.

2. How to Initiate a Return:
- Please contact our customer service team at jewerlee929@gmail.com to request a return authorization.
- Once approved, we will provide you with instructions on how to return your item(s).

3. Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refund Process:
- Once we receive your returned item(s), we will inspect them and process your refund within 14 days.
- Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you need a different size or color, please return your item(s) for a refund and place a new order.

If you have any questions or need further assistance with your return, please don't hesitate to contact us. Your satisfaction is our top priority!

We accept various payment methods for your convenience, including:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Other secure payment options available at checkout

All transactions are secured and encrypted to ensure the protection of your personal and financial information.

Durability: Stainless steel jewelry is renowned for its strength and durability, making it resistant to scratches and dents. It's a perfect choice for everyday wear.

Corrosion Resistance: One of the most significant benefits of stainless steel is its resistance to rust and corrosion. This means your jewelry will maintain its shine and beauty over time, even with regular exposure to water and moisture.

Hypoallergenic: Stainless steel is hypoallergenic, making it an excellent choice for individuals with sensitive skin or allergies to certain metals.

Low Maintenance: Stainless steel jewelry requires minimal maintenance. It can be cleaned easily with a soft cloth and mild soap, ensuring it stays looking new with minimal effort.

Affordability: Despite its luxurious appearance and durability, stainless steel jewelry is affordable, offering excellent value for money without compromising on quality or style.

Eco-Friendly: Stainless steel is 100% recyclable, making it an environmentally friendly choice for conscious consumers.

Variety of Designs: Our stainless-steel jewelry comes in a wide range of styles and designs, from classic to contemporary, ensuring there's something to suit every taste and occasion.

These features highlight why stainless steel is a popular choice for jewelry, offering a combination of beauty, durability, and affordability.